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Having a problem? READ HERE!

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Joined: 05 Jun 2008
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  Quote administrator Quote  Post ReplyReply Direct Link To This Post Topic: Having a problem? READ HERE!
    Posted: 26 Jan 2015 at 7:33pm
Hey folks!

There are still a handful of people having a problem or two.  I have resolved most problems, but for those still having problems...

* When contacting me, please also include your e-mail address.  I have tried to respond to a few e-mails on file and they aren't being received or bounce.    If you e-mail me directly, please include your stable name

* When sending me a problem, please always include the horse ID and name.  One is nice, both is preferable.  Also, if your problem involves a race, always include a race ID.  Better still, copy and paste the information for the race.  Also let me know if it's OK if I enter the horse for you to troubleshoot things.  Example of a header -

Paris-FR (PAR)
Thursday, January 29, 2015 -- 12:40:00 PM EST | Race ID : 1431007
    

0% Chance of Precipitation

Maiden Allowance - Purse : $45,000

Restricted to 3 Year Olds, Fillies Only
8.5 Furlongs | ~1700 Meters | One Mile and One Sixteenths


..any other things you notice about the situation are also helpful, but the horse ID and race Id are the most helpful.

I really, really want to help.  But very short e-mails that don't include this information give me very little to work with. 

Thank you!

--Mike




Edited by administrator - 26 Jan 2015 at 7:43pm
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